friendly, personal service

[pez]

Dear Pez,

Thank you for contacting Amazon.co.uk

I tried to contact you on [Pez's mobile number], the number listed on your account, on 10/04/09 at 10.48am, but I was unable to reach you.

Oh, so that's what it was! The phone rang for half a second. I thought my family in HK was trying to call and got bad connection.

I suppose their customer services just don't like having to physically talk to people. How typical, to ring for half a ring, then hang up and say they've tried. Whatever, their email explained the refund procedure.